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Store Policies

Coffeeup.com offers the following Returns Policy:

If for any reason you need to return or exchange an item, call 301-428-9533. RETURNED MERCHANDISE MUST BE IN SALEABLE CONDITION WITH MANUFACTURERS ORIGINAL PACKAGING.
Please send your package to us via insured and prepaid UPS or US Mail. Sorry, shipping fees are not refundable.

Send Returns to:

Coffee Etc, Inc.
Returns Dept.
20431 Sunbright Lane
Germantown, Md 20874

We will handle your return by either promptly exchanging the item or issuing a credit or refund. We will accept returns within 30 days of your receipt. Exceptions are damaged and defective items which have their own return policy. Shipping Damage: If a package arrives and is damaged, please e-mail us or call our customer service department. Claims against a common carrier must be made by us. Save all packaging for any claims.

Free Shipping only applies to Continental USA- Alaska and Hawaii can not take advantage of this offer.

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